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211 FAQ Dial 2-1-1 to call us
Available 24/7
Alternate number:
877-211-8667

Use these links to jump directly to a given question:

Who can call 211 Tompkins?
What can I expect when I call?
How is 2-1-1 different from 9-1-1 or 4-1-1?
Is there a charge for dialing 2-1-1?
What if dialing 2-1-1 does not work?
Does inclusion of information on this web site mean that the agency or service has been approved by 211 Tompkins?
How do I get my agency listed in the database?
What if my question is not shown here?



Who can call 211 Tompkins?

Anyone can reach our Information and Referral service (I&R) by dialing 2-1-1 on all Tompkins County land lines as well as Time Warner Cable phones. Most cell phone companies now provide 2-1-1 connectivity in Tompkins County. Vonage Phone users must subscribe to Vonage's 9-1-1 service to enable 2-1-1 dialing (click here for instructions).




What can I expect when I call?
Dialing 2-1-1connects callers with a trained Information Specialist who will find out what the caller needs and then search for services that may help. Information Specialists try to give at least 2-3 resources (names of agencies and phone numbers) for each need.

Information Specialists ask callers for city or town of residence and, in some cases, age. This information ensures that callers are eligible for the programs nearest to them. To insure confidentiality, we do not request caller's names (unless we are given permission to follow-up with, or advocate for the caller).

Information Specialists will give important information on how to access appropriate services. Callers will want to write down that information, so it is a good idea to have a pen and paper ready.




How is 2-1-1 different from 9-1-1 or 4-1-1?

* 2-1-1 is for non-emergency calls related to health and social services.

* 4-1-1 is for directory assistance.

* 9-1-1 is for fire, police, or medical response emergency calls.




Is there a charge for dialing 2-1-1?

There is no charge for dialing 2-1-1 from your land line phone. When calling 2-1-1 from a pay phone, there is a charge for a local call. Mobile phones deplete airtime minutes while connected to 2-1-1.




What if dialing 2-1-1 does not work?

If you are having problems reaching us by dialing 2-1-1, call (877) 211-8667 (TOMP). Please tell the Information Specialist who answers your call that you tried dialing 2-1-1 unsuccessfully. The Specialist will ask you for your area code and prefix (area code + the next 3 numbers of your phone number). This will help us work on the problem.

For many telephone systems in organizations (for instance, those who need to dial 9 to get an outside line) dialing 2-1-1 won't automatically work. In these cases, internal phone system changes should allow 2-1-1 dialing. Organizations have different mechanisms and rules in this regard.




Does inclusion of information on this web site mean that the agency or service has been approved by 2-1-1 Tompkins?

The listings in the database represent information supplied by agency representatives. Inclusion does not imply endorsement nor does exclusion imply disapproval. Every effort is made to supply complete and accurate information; however, 2-1-1 Tompkins makes no representation with respect to the accuracy and completeness of the contents of the database and specifically disclaims any implied responsibility for the accuracy of the information provided, and shall in no event be held liable for any loss or damage.

Agencies may be absent from the database due to the inclusion/exclusion [PDF] policy of 2-1-1 Tompkins. 2-1-1 Tompkins also reserves the right to prioritize and limit inclusion. Factors such as staffing, funding and agency participation affect the extent to which all eligible agencies can be included.

2-1-1 Tompkins cannot endorse nor guarantee quality for the services and agencies contained on this web site.




How do I get my agency listed in the database?

If you would like your agency in our database, email us. A Resource Specialist will call to see if your agency meets our inclusion criteria [PDF]. 2-1-1 Tompkins will not generally include for-profit businesses, private practitioners, or retailers. Other restrictions may also apply.


What if my question is not shown here?

Give us a call at 2-1-1 or toll free at (877)211-8667. Or send an email to IandR@hsctc.org. We'd be happy to assist you.