HSCTC

2-1-1/ Information and Referral Services (2-1-1/I&R) promote effective service delivery and efficient allocation of community resources by maintaining a database of community information and providing a central telephone information service to bring people in need together with services designed to address that need. Callers are provided with community information or referred to service providers according to their situation.

Volunteers play a vital role in the 2-1-1 program.  Community volunteers and college interns perform a variety of important tasks including responding to telephone and online chat inquiries from the public, conducting community outreach, and working on special projects. See volunteer job description below:

Description	Volunteers respond to calls on the information line from the public, assess and problem-solve with the caller, and provide appropriate referrals or information in response to the caller's needs. Other possible responsibilities include helping to maintain referral resources, data entry, tabling, leafleting, and special projects or internships. Working with I&R is a great way to learn about the community.
Skills or experience required	Good written and verbal communications skills; good computer skills and willingness to learn; and motivation to help consumers solve problems and find services.
Appropriate for under 18?	No
Open to student interns or federal work-study students?	Yes
Application needed?	Yes
Confidentiality concerns	Callers to I&R for service information must be assured of confidentiality.
Work-site accessible to those with mobility impairments?	Yes
Work-site on a bus route?	Yes
Training requirements	Formal training is provided.
Dates/duration of training	Two 3-hour sessions on communication skills, computer database training, and ongoing in-service training.
On-the-job training	New phone staff are mentored by experienced staff.
Days / hours to be worked	Volunteers are asked to commit to at least one four-hour shift (morning or afternoon) each week for at least 6 months.
Contact	iandr@hsctc.org or call us at (607) 272-9331 or toll free (877) 211-8667.