NEW! From Conflict to Connection

HSC Workshops Series Header

with Erica Marx
Monday, April 30, 2018
9:00 am – 12:00 pm
Fee $70, includes refreshments

Borg Warner Conference Room, Tompkins County Public Library,
E. Green St. at S. Cayuga St., Ithaca (driving and access directions below)
Presented by the Human Services Coalition
Co-sponsored by the Tompkins County Public Library


Conflict is expensive. It is expensive to our careers, to our families, and to our health. How you handle yourself in the
moment can be the difference between a conflict that escalates out of control and building a foundation for long-term trust
and productivity.

In this highly interactive workshop, we will:

  • Learn how to build trust quickly in high stakes situations
  • Examine a simple visual framework to understand the nature of conflict and the appropriate timing of interventions
  • Learn how to quickly de-escalate volatile emotions and shift dynamics while preserving what is most important to you
  • Use games and principles from improv theater to practice managing yourself in rapidly changing situations

You’ll leave the workshop feeling optimistic, energized, and with a newfound confidence in your ability to shift from conflict
to connection and create the outcome you desire.

About the Presenter:

Erica Marx (M.S.) is a leadership coach and communication skills trainer in private practice in Ithaca, NY. She is a certified
professional coach through the Institute for Professional Excellence in Coaching (iPEC), a NYS certified conflict mediator,
and a certified practitioner through the International Applied Improvisation Network. She is on the leadership team for the
Northeast Regional group of the Applied Improvisation Network and the President of the Advisory Board for Mama’s
Comfort Camp, a project of the Center for Transformative Action.

Erica has over 15 years experience as a mediator, workshop leader and instructor with businesses, organizations, and
university students. She completed her B.S. at Cornell University and has a Master’s in Interdisciplinary Ecology from the
University of Florida.

Registration and Payment

Register online at If you are unable to register and pay online please call 607-273-8686 or email

Cancellation Policy

All registration sales are final – we are unable to refund or transfer fees onto a different workshop for missed sessions. At times a workshop may be cancelled due to inclement weather or other issues. If this occurs, we will post the cancellation on our website:, email all registered participants, and refund any prepaid fees. If you plan to walk-in, please check our website for the most up-to-date information prior to attending.


Limited scholarships are available to agencies whose non-profit board and staff members cannot attend without one. To request a scholarship, email: in advance of the workshop.


Coffee, other drinks, and snacks are provided at all workshops; lunch is not provided. Attendees at sessions in the Borg Warner Room may leave and eat lunch on the beautiful Ithaca Commons.

Special Needs

Please notify us if you have any special needs; the Coalition wishes to make its workshops accessible to everyone.

For the comfort of everyone, HSC workshops are fragrance free. We appreciate your cooperation.

Driving and access

The Library is located in downtown Ithaca on the corner of East Green and South Cayuga Streets.

Directions for accessing the Library

The Library does not open its Main door until 9:30 am, so walk to the northeast corner of the building opposite the TCAT Green Street Station, turn right and enter at the door on the right under the green canopy. The Borg Warner room is immediately on your right.

Driving Directions

From North or South on Rt. 13 or 34: Proceed to Green Street in downtown Ithaca. Turn East (toward Cornell and downtown) on Green Street. Proceed approximately six blocks to Cayuga St, take a right turn and proceed as below.
From South on Rt. 96b: Proceed down hill on Aurora Street to East Clinton Street. Turn left and proceed to Cayuga Street. Turn right on Cayuga Street and proceed as below.
From East on Rt. 79 or 366: Proceed to downtown on State St hill and veer right onto Seneca St at the bottom of the hill. Stay in the left lane of Seneca St until you come to Cayuga St. Turn left on Cayuga St and proceed as below.
From West on Rt. 79, 96 or 89: Proceed east to Fulton St. Turn right on Fulton St and stay in the left lane. Turn left on Green St and proceed about seven blocks to Cayuga Street. Turn right and proceed as below.
From all directions: Park in the Cayuga St. parking garage behind the Library and across from the Hotel Ithaca, or in the Green St. garage (entrance is past the “Pay and Display” and after the Cinemapolis sign on the left) diagonally across from the Library. Please note that “Pay and Display” parking is an option but the cost is twice that of the Green St. or Cayuga St. garages. The Library does not open the main door until 9:30 am, so go to the northeast corner of the Library building next to the TCAT Green Street Station, turn right and enter at the door on the right under the green canopy. The Borg Warner room is immediately on your right.

Accessible Parking

We recommend parking on the first floor (it’s actually the second floor of the structure) of the Green Street parking garage near the lime green wall labeled “Green Street.” There is an elevator that will take you down to the ground floor which outlets at the crosswalk on Green Street. Cross the street, turn right and it’s a short distance to the northeast corner of the library, next TCAT’s Green Street Station. Enter at the door under the green canopy. The Borg Warner room is immediately on your right. If the accessible parking spots are taken near the elevator you can also go one floor up and there are more spaces next to the elevator on the roof.
The Coalition is a United Way agency.

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