Successful Volunteer Management

HSC Workshops Banner
with Deb Mohlenhoff
Monday, November 5, 2018
9:00 am – 12:00 pm
Fee $70, includes light refreshments

Borg Warner Conference Room, Tompkins County Public Library,
E. Green St. at S. Cayuga St., Ithaca (driving and access directions below)
Presented by the Human Services Coalition
Co-sponsored by the Tompkins County Public Library

Back by popular demand! This workshop is aimed at participants who would like to enhance and refine their
skills in managing volunteers that serve in ongoing or longer term roles in non-profit organizations. It will provide
practical and actionable skills in four key areas of volunteer management:

Recruit. Recruiting and ensuring a diverse population of volunteers can be quite challenging – learn strategies
for identifying the right volunteers for your organization.

Retain. Retaining those you recruit is also critical to an effective volunteer program. Learn tips to design
motivating jobs and prepare volunteers for success.

Reward. Volunteers also should be rewarded – but one size does not fit all. Learn how to navigate the
differences between paid staff and volunteers and how to thank them for a job well done.

Repurpose. Learn how to handle difficult volunteers and deal with volunteers who need to be let go.

Participants will learn about best practices in volunteer management. They will learn that volunteers do need to
be managed, and the techniques for doing so. Participants will also learn how leverage volunteers’ skills and
expertise for maximum organizational impact.

About the Presenter:

Deb Mohlenhoff is the Director of Student Activities and the Student Center for Tompkins Cortland Community College. She
a member of the City of Ithaca’s Common Council and the Acting Mayor for the City of Ithaca. She is also the Program
Director for Leadership Tompkins, a local leadership development course for business and non-profit leaders.

Deb has over 25 years of experience working with volunteers. She currently serves on the board of the National Society for
Leadership and Success, the nation’s largest student leadership honor society. She was a founding member of the young
professional organization Ithaca Forward, now known as Tompkins Connect. Deb was also is a longtime volunteer with the
American Cancer Society and served on the National Training Team for Relay for Life. She was also an essential organizer
of Ithaca’s Wizarding Weekend festival and coordinated the local Ithaca Is Love photograph to honor and support the 2016
Orlando nightclub shooting and the local LGBTQ community.

Deb earned a bachelor’s degree in communications from Ithaca College and a master’s degree in public administration with
a concentration in non-profit management from Binghamton University.

Registration and Payment

Register online at If you are unable to register and pay online please call 607.273.8686 or

Cancellation Policy

All registration sales are final – we are unable to refund or transfer fees onto a different workshop for missed
sessions. At times a workshop may be cancelled due to inclement weather or other issues. If this occurs, we will post the
cancellation on our website:, email all registered participants, and refund any prepaid fees. If you
plan to walk-in, please check our website for the most up-to-date information prior to attending.


Limited scholarships are available to agencies whose non-profit board and staff members cannot attend without one. To
request a scholarship, email: in advance of the workshop.


Coffee, other drinks, and snacks are provided at all workshops; lunch is not provided. Attendees at sessions in the Borg
Warner Room may leave and eat lunch on the beautiful Ithaca Commons.

Special Needs

Please notify us if you have any special needs; the Coalition wishes to make its workshops accessible to everyone.
For the comfort of everyone, HSC workshops are fragrance free. We appreciate your cooperation.

Parking and Directions

The Coalition is a United Way agency

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