NEW! Empathy and Listening with Sue Mann

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Wednesday, June 17, 2020
9:00 am – 12:00 pm

Learn and practice the exact same listening and empathy skills that top-tier executive coaches use.

Fee $70, includes light refreshments


Borg Warner Conference Room, Tompkins County Public Library,
Green St. at S. Cayuga St., Ithaca
Presented by the Human Services Coalition
Co-sponsored by the Tompkins County Public Library

The secret of good communication is active listening. But how exactly are you supposed to do that?

Empathy is praised as a “must-have” skill to foster productive client-facing work and interpersonal team work. But there is a lot of mystery around what exactly empathy is – and how to develop it. Yes, some of us are more naturally empathetic than others, but empathy itself is a set of listening and communications skills that anyone can learn. And those skills will lead to powerful shifts in conversations that can lead to transformative change.

In this hands-on workshop, you will learn and practice the exact same listening and empathy skills that top-tier executive coaches use.
In this session you will learn:

1. The difference between sympathy and empathy and why it matters
2. The attributes of empathy and how to put them into practice right away
3. The three levels of listening and when and how to use each of them
4. How to show – not tell – people that you’ve really heard and understood them – leading to powerful shifts in conversations
5. How to ask those big, empowering questions that really unlock solutions and strategies for sustainable and transformative change

About the Presenter

Sue Mann, of Sansu Rising Coaching, is a Board-Certified Coach focused on helping professionals who feel stuck in a toxic environment or who experience workplace bullying to navigate confidently and effectively. Her approach is deeply informed by Brené Brown’s research, and, in particular, Dare to Lead. Sue’s 25-year career has spanned continents, roles and industries. Previously she has been a diplomat, consultant, project manager, banker, manufacturer, and entrepreneur. Sue has an MBA and MMH from Cornell University.

Registration and Payment

Register online at If you are unable to register and pay online please call 607-273-8686 or email

Cancellation Policy

All registration sales are final – we are unable to refund or transfer fees onto a different workshop for missed sessions.  At times a workshop may be cancelled due to inclement weather or other issues. If this occurs, we will post the cancellation on our website:, email all registered participants, and refund any prepaid fees. If you plan to walk-in, please check our website for the most up-to-date information prior to attending.


Limited scholarships are available to agencies whose non-profit board and staff members cannot attend without one. To request a scholarship, email: in advance of the workshop.

The Human Services Coalition is a United Way of Tompkins County funded partner.

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