Job Posting – Community Services Specialist
(Part Time, 12-15 hours/week)
We are looking for a helpful and supportive staff member to join the 2-1-1 Helpline team. The 2-1-1 Helpline is a service that connects people who are in need to the services that may help them. 2-1-1 gets requests for help by phone (by dialing 2-1-1 or 877-211-8667), text message, email, and online chat. On average, our 2-1-1 contact center receives 15,000-20,000 requests for help each year. We make referrals to the appropriate services or provide assistance depending on each situation. Applicants should be good listeners and creative thinkers.
About the Human Services Coalition:
The Human Services Coalition (HSC) envisions a community that embraces the dignity and well-being of all people, supported by a vibrant not-for-profit sector. We are committed to creating an environment that is welcoming, inclusive, and supports the retention of passionate, talented employees, from a variety of personal and professional backgrounds. We strive to cultivate a workforce that represents the populations we serve.
HSC supports historically marginalized communities, and organizations that are led by and/or serve them. We join with other not-for-profit organizations to explore inequities in systems of institutional power and are working to dismantle them in the not-for-profit sector. We seek to meet the highest standard of performance, quality, and services as we work to achieve our mission. Please visit hsctc.org to learn more about our commitment to these values through our programs and work.
About the Position:
Duties:
- Respond to requests by phone, online chat, or text message. Help clients clarify their needs, provide information, and refer to services. Screen for eligibility and schedule appointments. Make outbound calls as assigned.
- Become familiar with 211’s database and other tools. Learn and stay current on relevant programs.
- Follow 2-1-1 policies and procedures. Help keep 2-1-1 records up-to-date.
- Assist with database management, website, social media, outreach, and other projects.
- Take part in orientation, training on database and community resources, and practice calls. Participate in staff meetings to learn new information and share best practices.
Qualifications:
Strong verbal communications skills and comfort with communicating by phone and other mediums. Comfort with computers and web-based systems. Desire to learn the human service network and help people. Familiarity with databases, MS Office, or Google Apps a plus. Demonstrate a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client.
Reports to: Contact Center Manager
Pay Rate: $20/hour. Position is currently approximately 12-15 hours per week, mid-morning to mid-afternoons. Additional hours may be possible in the future depending on program needs. Includes paid holiday time, sick leave and access to an Employee Assistance Program (EAP).
A hybrid schedule (in-office and remote) may be possible. Some in-office hours are required. Remote work requires access to high-speed internet, ability to connect the office phone by network cable, and an adequate, quiet environment. Office equipment (laptop, phone/cable, and headset) will be provided.
How to Apply:
Email a resume and cover letter to tbeardsley@hsctc.org. This position is open until filled.
In your cover letter please answer the questions:
- Why are you interested in this position?
- What skills and experience do you have that would be a good fit for this position?
HSC is committed to a diverse and inclusive workplace and encourages applications from people from all backgrounds, ages, races, ethnicities, gender identities, and abilities.
If you are interested in the work described in this posting, we strongly encourage you to apply, even if you do not meet all the listed qualifications. We value experience in the field and recognize that there are a variety of ways that relevant experience can be gained. Candidates should include experience gained through internships, volunteer work, lived experience, and community involvement beyond paid positions related to this position.
All hiring, appointments, promotions, and terms/conditions of employment shall be made on the basis of merit and without discrimination, including but not limited to biases of color, race, national or ethnic origin, gender, creed, sexual orientation or affectation, gender identity, marital status, age, religious preference, disability, economic status, political beliefs or veteran status.
The Human Services Coalition is an equal opportunity and Living Wage employer.