Job Posting – Community Integration Manager (Full Time)

The Human Services Coalition (HSC) is in partnership with Cayuga Health System (CHS) as part of a five-year, grant funded healthcare transformation project. The overarching purpose of this project is to establish a more integrated, patient-centered and financially sustainable healthcare delivery system in Tompkins County that reduces socioeconomic and racial disparities and advances health equity by integrating social care and behavioral care into clinical practice. The Community Integration Manager will support HSC’s role in this project by recruiting, onboarding and supporting local Community Based Organizations (CBOs) as part of an integrated social care network.

About the Human Services Coalition:

HSC envisions a community that embraces the dignity and well-being of all people, supported by a vibrant not-for-profit sector. We are committed to creating an environment that is welcoming, inclusive, and supports the retention of passionate, talented employees, from a variety of personal and professional backgrounds. We strive to cultivate a workforce that represents the populations we serve.

HSC supports historically marginalized communities, and organizations that are led by and/or serve them. We join with other not-for-profit organizations to explore inequities in systems of institutional power and are working to dismantle them in the not-for-profit sector. We seek to meet the highest standard of performance, quality, and services as we work to achieve our mission. Please visit hsctc.org to learn more about our commitment to these values through our programs and our work.

About the Position:

The Community Integration Manager will contribute to the planning, implementation, monitoring, and evaluation of a five-year, grant-funded healthcare transformation project, in coordination with CHS. This position will facilitate the development of an integrated social care network between clinical and non-clinical providers, focusing on human services organizations and other providers that address social care needs.

Duties:

1. Coordinate and collaborate with CHS and CBOs in the development of an integrated social care network.
2. Recruit and onboard the CBOs for the social care network.
3. Provide support and training opportunities for CBOs participating in the social care network.
4. Conduct outreach and presentations on the progress of the integrated social care network including preparing reports and contributing to grant-related data collection activities.
5. Contribute to the healthcare transformation project implementation, monitor deliverables, and ensure project milestones are met.

Qualifications:

• Bachelor’s Degree in Human Services, Healthcare, Public Administration, or related field, or comparable experience without a degree.
• Demonstrated knowledge of the not-for-profit sector, human or social services program delivery, and/or social care needs.
• Two or more years of experience in human or social service program coordination, project management, or development.
• An understanding of social determinants of health, health equity, and the relationship of social factors to health access and health outcomes.
• Commitment to creating equitable and inclusive systems of care.
• Ability to work with multiple stakeholder groups effectively, including community-based organizations, clinical providers, clients/patients, and individuals with lived experience.

Reports to: Director of Health Planning

Pay Rate: $30-$32/hour. Non-exempt, full-time, 37.5 hours per week. This is a multi-year, grant-funded position through approximately March 2028.

Benefits: The Human Services Coalition offers a pro-rated cafeteria benefit plan (currently $600/month for a full-time position) that can be used towards health, dental and/or vision insurance, Health Savings Account contributions, or taken as taxable income. HSC also offers a 403(b) retirement account, an Employee Assistance Program (EAP), and generous time off, with paid holidays, vacation, and sick time.

Consistent with the Human Services Coalition’s Hybrid Work Policy, a flexible hybrid schedule (in-office and remote) may be possible.

For the full job description, please see below.

How to Apply:

Email a resume and cover letter to tbeardsley@hsctc.org. This position is open until filled.

HSC is committed to a diverse and inclusive workplace and encourages applications from people from all backgrounds, ages, races, ethnicities, gender identities, and abilities.

If you are interested in the work described in this posting, we strongly encourage you to apply, even if you do not meet all the listed qualifications. We value experience in the field and recognize that there are a variety of ways that relevant experience can be gained. Candidates should include experience gained through internships, volunteer work, lived experience, and community involvement beyond paid positions related to this position.

All hiring, appointments, promotions, and terms/conditions of employment shall be made on the basis of merit and without discrimination, including but not limited to biases of color, race, national or ethnic origin, gender, creed, sexual orientation or affectation, gender identity, marital status, age, religious preference, disability, economic status, political beliefs or veteran status.

The Human Services Coalition is an equal opportunity and Living Wage employer.

 

Full Job Description

Job Title:
Community Integration Manager

Reports to:
Director of Health Planning

Job Summary:
The Community Integration Manager will contribute to the planning, implementation, monitoring, and evaluation of a five-year, grant-funded healthcare transformation project, in coordination with Cayuga Health System. This position will facilitate the development of an integrated social care network between clinical and non-clinical providers, focusing on human services organizations and other providers addressing social care needs.

Position:
$30-$32/hour. Non-exempt, full-time, 37.5 hours per week. This is a multi-year, grant-funded position through approximately March 2028. The Human Services Coalition offers a pro-rated cafeteria benefit plan (currently $600/month for a full-time position) that can be used towards health, dental and/or vision insurance, Health Savings Account contributions, or taken as taxable income. HSC also offers a 403(b) retirement account, an Employee Assistance Program (EAP), and generous time off, with paid holidays, vacation, and sick time. Consistent with the Human Services Coalition’s Hybrid Work Policy, a flexible, hybrid schedule (in-office and remote) may be possible.

Duties and Responsibilities:

Network Development

• Serve as the social care lead for the network, working in partnership with a clinical care lead housed within Cayuga Health System (CHS).
• Working in coordination with CHS and other stakeholders, help to develop the integrated social care network, including roles and responsibilities, functions, capabilities, and improvements.
• Contribute to the development of a network governance model, including policies, procedures, and advisory group recruitment, incorporating principles of health equity at all levels.
• Participate in systems design, data infrastructure, and referral management system improvements. Help to evaluate and recommend appropriate technology solutions to meet network needs, including assessing off-the-shelf and custom-designed options.
• Contribute to efforts to identify unmet community needs and develop plans to address appropriate needs through this initiative.
• Identify data needs for referral management and care coordination.

Community-Based Organization Recruitment and Support

• Develop and facilitate a recruitment and onboarding process for network participant organizations, focusing on social care providers (including not-for-profit and governmental organizations).
• Recruit and onboard participant organization cohorts based upon established eligibility criteria.
• Provide training for care providers on data entry, referral systems, demographic collection, and other aspects of the systems developed.
• Facilitate testing and launch of the technical systems developed, and assist participant organizations in using these systems. Recommend modifications resulting from testing and participant usage.
• Identify competencies and facilitate the provision of assistance to meet those competencies.
• Support individual organizations participating in the network.
• Establish and support workgroups to enhance collaboration and problem-solving.
• Pilot the development of a community health provider network, made up of community health workers, advocates, and navigators to serve as initial responders for social care need referrals.

Outreach and Reporting

• Conduct outreach, provide public education, deliver presentations, and represent the initiative one-on-one with providers, in group settings, or with existing coalitions, committees, or partnerships.
• Prepare reports or other status updates as required by the funder, by Cayuga Health System, or other stakeholders.
• Contribute to grant-related data collection activities as needed.

Project Management and Other Activities

• Use project management tools and principles to manage the healthcare transformation project implementation, monitor deliverables, and ensure project milestones are met.
• Collaborate with other Human Services Coalition staff, Cayuga Health System partners, participating social care providers, and other stakeholders to meet project goals.
• Maintain accurate and complete work files, including records, documentation, and other materials.
• Participate in Human Services Coalition activities and planning, including organization-wide and Health Planning Council program-specific tasks.
• Carry out other activities or responsibilities as assigned.

Required Qualifications:

• Bachelor’s Degree in Human Services, Healthcare, Public Administration, or related fields, or comparable experience without a degree.
• Demonstrated knowledge of the not-for-profit sector, human or social services program delivery, and/or social care needs.
• Two or more years of experience in human or social service program coordination, project management, or development.
• An understanding of social determinants of health, health equity, and the relationship of social factors to health access and health outcomes.
• Strong facilitation and communication skills.
• Strong organizational and project management skills.
• Commitment to creating equitable and inclusive systems of care.

Preferred Qualifications:

• Ability to work with multiple stakeholder groups effectively, including community-based organizations, clinical providers, clients/patients, and individuals with lived experience.
• Excellent writing skills.
• Excellent presentation and public speaking skills.
• Experience working with grants, reporting, or managing deliverables.
• Technical aptitude to contribute to systems design and assessment.