Anyone can reach our Information and Referral service (I&R) by dialing 2-1-1 on all Tompkins or Cortland County land lines as well as Time Warner Cable phones. Most cell phone companies now provide 2-1-1 connectivity in Tompkins and Cortland Counties. Vonage Phone users must subscribe to Vonage’s 9-1-1 service to enable 2-1-1 dialing (click here for instructions).
Dialing 2-1-1 connects callers with a trained Community Services Specialist who will find out what the caller needs and then search for services that may help. Community Services Specialists try to give at least 2-3 resources (names of agencies and phone numbers) for each need.
Community Services Specialists ask callers for city or town of residence and, in some cases, age. This information ensures that callers are eligible for the programs nearest to them. To insure confidentiality, we do not request caller’s names (unless we are given permission to follow-up with, or advocate for the caller).
Community Services Specialists will give important information on how to access appropriate services. Callers will want to write down that information, so it is a good idea to have a pen and paper ready.
If you are having problems reaching us by dialing 2-1-1, call 1.877.211.8667. Please tell the Community Services Specialist who answers your call that you tried dialing 2-1-1 unsuccessfully. The Specialist will ask you for your area code and prefix (area code + the next 3 numbers of your phone number). This will help us work on the problem.
For many telephone systems in organizations (for instance, those who need to dial 9 to get an outside line) dialing 2-1-1 won’t automatically work. In these cases, internal phone system changes should allow 2-1-1 dialing. Organizations have different mechanisms and rules in this regard.
The listings in the database represent information supplied by agency representatives. Inclusion does not imply endorsement nor does exclusion imply disapproval. Every effort is made to supply complete and accurate information; however, 2-1-1 Tompkins Cortland makes no representation with respect to the accuracy and completeness of the contents of the database and specifically disclaims any implied responsibility for the accuracy of the information provided, and shall in no event be held liable for any loss or damage.
Agencies may be absent from our database due to the Database Inclusion Policy of 2-1-1 Tompkins Cortland. 2-1-1 Tompkins Cortland also reserves the right to prioritize and limit inclusion. Factors such as staffing, funding and agency participation affect the extent to which all eligible agencies can be included.
2-1-1 Tompkins Cortland cannot endorse nor guarantee quality for the services and agencies contained on this web site.
If you would like your agency in our database, email us. A Community Services Specialist will call to see if your agency meets our inclusion criteria. 2-1-1 Tompkins Cortland will not generally include for-profit businesses, private practitioners, or retailers. Other restrictions may also apply.