Be sure to scroll all the way down the page for food and other valuable resource links
Looking for Help?
For general inquiries on COVID-19 in Tompkins County, please dial 2-1-1 (or 1.877.211.8667) for up-to-date information and guidance. For other health and human service needs unrelated to COVID-19, please continue to contact 2-1-1 by phone or by text message (text a local zip code to 898211).
Call the Tompkins County Health Department directly at 607.274.6604 for health and medical inquiries.
If you are experiencing symptoms, including cough, fever, or shortness of breath, please contact your health care provider. If you do not have a health care provider, please contact Urgent Care at 607.274.4150.
There are now 4 Cayuga Health COVID-19 sampling sites in the region: 3 in Tompkins County and 1 in Cortland County. Tompkins County has established community-wide COVID-19 testing in partnership with Cayuga Health System. Testing is available and covered for all Tompkins County residents through the Cayuga Health System Sampling Site. Meeting of previous criteria for testing is no longer required for County residents, with medically necessary testing covered by insurance providers. Cayuga Health System has changed the testing procedure at the Ithaca Mall to saliva tests rather than nasal swabs. So, all sites are now using saliva tests. Here are the four locations:
Downtown Ithaca at 412 North Tioga Street. It is open from 8:00am to 4:00pm on Monday through Friday.
Ithaca Mall at 40 Catherwood Road. It is open from 8:30am to 4:00 pm on Monday through Friday.
Cayuga Medical Center at the hospital near the back entrance. This site will be open from 9:00am to 1:00pm on Monday through Friday.
Gutchess Park in Cortlandville. This site will also be open from 9:00am to 1:00pm on Monday through Friday.
Local businesses and organizations can email Tracy Gates, Chief Operating Officer, at email@example.com to contract for testing services for their employees. Non-Tompkins County residents must continue to meet the COVID-19 testing requirements listed on cayugahealth.org.
If you need a ride to the Tompkins County COVID-19 drive-thru Testing Center, first register for testing online at www.cayugahealth.org or by calling 607.319.5708. Then call 2-1-1 (or 1.877.211.8667) between 8:30 am and 5 pm to schedule a safe and free ride with ASAP Cab Company.
You can also search our database of services or see agencies and programs that have made service changes in response to COVID-19. Please note that the volume of program updates has been very high recently and we are entering them into the searchable database as quickly as possible. For immediate assistance, please contact 2-1-1 (or 1.877.211.8667) by phone.
Coronavirus (COVID-19) Information
HOLIDAY GUIDANCE from Tompkins County can be found at: https://tompkinscountyny.gov/health/factsheets/coronavirusdownloads
Also see the New York State Department of Health Novel Coronavirus (COVID-19) website and the Centers for Disease Control and Prevention Coronavirus Disease 2019 Information. If you would like to receive email updates from NY State regarding COVID-19 you can sign up through their website.
Locations covered by a CDC Level 2 or Level 3 travel warning
NYSOFA (New York State Office for the Aging) developed an on line tool to help older New Yorkers and other high-risk individuals protect themselves from COVID-19
newyork.cv19checkup.org is free, confidential, and easy to use. It is designed to help you be safer and healthier during the COVID-19 pandemic.
State and Local Information
Health Department Announces COVID-19 Vaccine Distribution – The vaccine is becoming available in phases determined by New York State (NYS). The phases are outlined on the Health Department website and more information is available on the NYS Department of Health website.
The Tompkins County Health Department is reinforcing the importance of social distancing for the community. Social distancing is crucial to slowing the spread of COVID-19.
Governor Andrew M. Cuomo has announced that various states meet the metrics to qualify for a travel advisory requiring individuals who have traveled to New York from those states, all of which have significant community spread, to quarantine for 14 days. For a list of those states click here.
Food Distribution Programs
For those in need of general food assistance please check the Foodbank of the Southern Tier Food Finder
Friendship Donations Network lists food distribution events (by day of week), mostly Ithaca area
Food Sharing Cabinets continue to pop up across Tompkins County. Visit Mutual Aid Tompkins’ website to view a map with all of the current locations.
All of these food resources and more can be found on the Tompkins Food Task Force Page.
• Dialing 2-1-1 (or 1.877.211.8667) for live assistance every day, or Texting 898211 (enter your zip)
• Emailing or Live chatting by visiting the website: http://www.211tompkins.org/
Click on a School District to Learn More:
Other Information and Resources
Click on a Topic to Learn More:
Donating or Volunteering
The United Way of Tompkins County is collecting donations. Donors can continue to contribute any of UWTC’s existing community initiatives or a nonprofit agency of their choice. In addition they can designate their gift to support UWTC’s COVID-19 relief efforts via the United Way’s website.
The Community Foundation of Tompkins County is supporting the many and varied ongoing local efforts to address challenges brought forth by COVID-19.
Donations are accepted via their website.
If you are seeking to volunteer your help, please sign up at the United Way of Tompkins County. You may also dial 2-1-1 (or 1.877.211.8667) and we can collect your information.
Sending Program and Organizational Updates to 2-1-1
2-1-1 Tompkins-Cortland wants to make sure that community members who contact us receive the most accurate and up-to-date information about programs and services. If your organization has made (or makes in the future) any changes to your programs, hours of operation and location, availability of services, or any other modifications because of the Coronavirus (COVID-19) situation, please let 2-1-1 know. We can make a temporary note in your program’s file to be sure that anyone who contacts us seeking assistance will have the latest details. Please dial 2-1-1 during business hours or email firstname.lastname@example.org anytime with your updates.
Human Services Coalition
At this time, the Human Services Coalition has moved to remote operations to better protect our staff, volunteers, clients, and nonprofit partners. Staff are are currently working from home.
- 2-1-1 staff are available to take your calls, texts, chats, and emails. Visit 211tompkins.org to learn the various ways to contact us.
- Health Navigators are assisting clients via phone, you can book a phone appoint online at https://hsctc.org/health-insurance-assistance/ or by calling 607.273.8686.
- All other staff may be reached via email, by dialing their direct line, or by calling 607.273.8686
We will not be accepting walk-ins or visitors to our office until further notice.
Thank you for your patience as we work through this as a community.
Last Updated January 8, 2021