This page is no longer maintained and the information
may not be up-to-date for current conditions.
Please call 2-1-1 (1.877.211.8667) for the most recent information.
Be sure to scroll all the way down the page for food and other valuable resource links
Looking for Help?
For general inquiries on COVID-19 in Tompkins County, please dial 2-1-1 (or 1.877.211.8667) for up-to-date information and guidance. For other health and human service needs unrelated to COVID-19, please continue to contact 2-1-1 by phone or by text message (text a local zip code to 898211).
Call the Tompkins County Health Department directly at 607.274.6604 for health and medical inquiries.
If you are experiencing symptoms, including cough, fever, or shortness of breath, please contact your health care provider. If you do not have a health care provider, please contact Urgent Care at 607.274.4150.
You can also search our database of services or see agencies and programs that have made service changes in response to COVID-19. Please note that the volume of program updates has been very high recently and we are entering them into the searchable database as quickly as possible. For immediate assistance, please contact 2-1-1 (or 1.877.211.8667) by phone.
Coronavirus (COVID-19) Information
The U.S. Centers for Disease Control and Prevention (CDC) no longer advises mask-wearing in public indoor spaces for most Americans. The masking advice does not apply to airplanes, trains, and transit centers, where masking is still required by a national mandate through at least March 18.
CDC Guidelines for Travel can be found on their COVID-19 Travel Advisory Page
Get Vaccinated! Check out this video where virologists answer the 5 most commonly asked questions about the COVID-19 vaccines.
State and Local Information
New York State
In New York State, masks are still required in the following settings:
- All health care settings regulated by the Department of Health and other related state agencies will continue to require masks. This includes Cayuga Medical Center and Cayuga Medical Associates practices.
- Nursing homes
- Adult care facilities
- Correctional facilities
- Detention centers
- Homeless shelters and domestic violence shelters
- Public transit and transportation hubs, as well as trains, planes and airports in accordance with federal regulations.
New York State is ending its mask mandate in schools and childcare facilities on March 2 citing a decrease in positive cases and hospitalizations, an increase in vaccination rates, and a low rate of pediatric hospitalizations across the State.
Information for businesses can be found on the NY Forward webpage.
The Tompkins County Health Department is suspending the local mask advisory as the spread of COVID-19 and active COVID-19 hospital admissions have slowed. The advisory previously recommended that in Tompkins County all individuals wear a mask when in public indoor spaces regardless of vaccination status.
At any level of COVID-19 spread, people can choose to wear a mask based on personal preference informed by personal level of risk. Masks continue to be a highly effective tool in stopping the spread of COVID-19. Masks are recommended to be worn if you are around people who are ill, who may not be vaccinated against COVID-19, or with those who are at higher risk of severe illness. TCHD also recommends masks be worn by immunocompromised individuals and seniors who are at higher risk of severe illness from the virus.
The best way to keep everyone healthy is to get vaccinated if you are able to. The vaccine is safe and effective and readily available in Tompkins County. More information is available on the NYS Department of Health website. Vaccination pop-up clinic information can also be found on the TCHD website.
For more information, visit the Health Department’s Environmental Health Services page.
Tompkins County has a website with information regarding reopening – “Moving Forward Toward Reopening”. This county site provides a reiteration of State guidance and some details from the Reconstitution of Operations Plan for County Operations (ROOP). This site will be updated consistently. This site includes health guidelines as the community reopens, resources for childcare and more.
City of Ithaca
For more information on the City of Ithaca’s Emergency Response Plan, please visit their Emergency Preparedness Page.
Food Distribution Programs
For those in need of general food assistance you can find local food pantry information on our food resources page.
Friendship Donations Network lists food distribution events (by day of week), mostly Ithaca area
Food Sharing Cabinets continue to pop up across Tompkins County. Visit Mutual Aid Tompkins’ website to view a map with all of the current locations.
All of these food resources and more can be found on the Tompkins Food Task Force Page.
• Dialing 2-1-1 (or 1.877.211.8667) for live assistance, or Texting 898211 (enter your zip)
• Emailing or Live chatting by visiting the website: http://www.211tompkins.org/
Click on a School District to Learn More:
Other Information and Resources
Click on a Topic to Learn More:
Donating or Volunteering
The United Way of Tompkins County is collecting donations. Donors can continue to contribute any of UWTC’s existing community initiatives or a nonprofit agency of their choice. In addition they can designate their gift to support UWTC’s COVID-19 relief efforts via the United Way’s website.
The Community Foundation of Tompkins County is supporting the many and varied ongoing local efforts to address challenges brought forth by COVID-19.
Donations are accepted via their website.
If you are seeking to volunteer your help, please sign up at the United Way of Tompkins County. You may also dial 2-1-1 (or 1.877.211.8667) and we can collect your information.
Sending Program and Organizational Updates to 2-1-1
2-1-1 Tompkins-Cortland wants to make sure that community members who contact us receive the most accurate and up-to-date information about programs and services. If your organization has made (or makes in the future) any changes to your programs, hours of operation and location, availability of services, or any other modifications because of the Coronavirus (COVID-19) situation, please let 2-1-1 know. We can make a temporary note in your program’s file to be sure that anyone who contacts us seeking assistance will have the latest details. Please dial 2-1-1 during business hours or email firstname.lastname@example.org anytime with your updates.
Human Services Coalition
At this time, the Human Services Coalition has moved to remote operations to better protect our staff, volunteers, clients, and nonprofit partners. Staff are currently mostly working from home.
- 2-1-1 staff are available to take your calls, texts, chats, and emails. Visit 211tompkins.org to learn the various ways to contact us.
- Health Navigators are assisting clients via phone, you can book a phone appoint online at https://hsctc.org/health-insurance-assistance/ or by calling 607.273.8686.
- All other staff may be reached via email, by dialing their direct line, or by calling 607.273.8686
We will not be accepting walk-ins or visitors to our office until further notice.
Thank you for your patience as we work through this as a community.
Consider a donation to support our programs. Learn more at www.hsctc.org/donate
Last Updated February 28, 2022