Coronavirus (COVID-19) Information and Resources

Be sure to scroll all the way down the page for food and other valuable resource links

Looking for Help?

For general inquiries on COVID-19 in Tompkins County, please dial 2-1-1 (or 1.877.211.8667) for up-to-date information and guidance. For other health and human service needs unrelated to COVID-19, please continue to contact 2-1-1 by phone or by text message (text a local zip code to 898211).

Call the Tompkins County Health Department directly at 607.274.6604 for health and medical inquiries.

If you are experiencing symptoms, including cough, fever, or shortness of breath, please contact your health care provider. If you do not have a health care provider, please contact Urgent Care at 607.274.4150.

Tompkins County is announced the expansion of community-wide COVID-19 testing availability in partnership with Cayuga Health System (CHS). Testing is available and covered for all Tompkins County residents through the Cayuga Health System Sampling Site starting September 1, 2020. Meeting of previous criteria for testing is no longer required for County residents, with medically necessary testing covered by insurance providers. The Tompkins County Health Department is encouraging any Tompkins County residents who want to be tested to seek a test through the CHS Sampling Site.

Those seeking a test can go to to schedule an appointment to be tested.  A call center has been set up for patients who may not have access to the Internet, need assistance registering, or have questions. The call center number is 607.319.5708. 

Local businesses and organizations can email Tracy Gates, Chief Operating Officer, at to contract for testing services for their employees.  Non-Tompkins County residents must continue to meet the COVID-19 testing requirements listed on

If you need a ride to the Tompkins County COVID-19 drive-thru Testing Center located at The Shops at Ithaca Mall –  First register for testing online at or by calling 607.319.5708. Then call 2-1-1 (or 1.877.211.8667) between 8:30 am and 5 pm to schedule a safe and free ride with ASAP Cab Company.

You can also search our database of services or see agencies and programs that have made service changes in response to COVID-19. Please note that the volume of program updates has been very high recently and we are entering them into the searchable database as quickly as possible. For immediate assistance, please contact 2-1-1 (or 1.877.211.8667) by phone.

Coronavirus (COVID-19) Information

For updated Health Alert information on COVID-19 in Tompkins County, please see the Tompkins County Health Department website and its 2019 Novel Coronavirus (COVID-19) Fact Sheet.

Also see the New York State Department of Health Novel Coronavirus (COVID-19) website and the Centers for Disease Control and Prevention Coronavirus Disease 2019 Information.   If you would like to receive email updates from NY State regarding COVID-19 you can sign up through their website.

Locations covered by a CDC Level 2 or Level 3 travel warning

Cayuga Health launched a Coronavirus Tracking Tool on the Cayuga Health System website that includes statistical data that is updated daily. 

NYSOFA (New York State Office for the Aging) developed an on line tool to help older New Yorkers and other high-risk individuals protect themselves from COVID-19  is free, confidential, and easy to use. It is designed to help you be safer and healthier during the COVID-19 pandemic.

State and Local Information

The Tompkins County Health Department is reinforcing the importance of social distancing for the community. Social distancing is crucial to slowing the spread of COVID-19.

What is Community Social Distancing?

Governor Andrew M. Cuomo has announced that various states meet the metrics to qualify for a travel advisory requiring individuals who have traveled to New York from those states, all of which have significant community spread, to quarantine for 14 days.  For a list of those states click here.

Reopening Resources

City of Ithaca

The Health Planning Council (a program of the Human Services Coalition) hosted a webinar in early August with infectious disease specialist Douglas MacQueen, MD from Cayuga Medical Center.  He gave us an overview on “What You Should Know About COVID-19 – Where Are We Today?”

Food Distribution Programs

For those in need of general food assistance please check the Foodbank of the Southern Tier Food Finder

Friendship Donations Network lists food distribution events (by day of week), mostly Ithaca area

Food Sharing Cabinets continue to pop up across Tompkins County. Visit Mutual Aid Tompkins’ website to view a map with all of the current locations.

All of these food resources and more can be found on the Tompkins Food Task Force Page.

At all times, 211 has trained staff to help you locate food. Contact 211 by:
• Dialing 2-1-1 (or 1.877.211.8667) for live assistance every day, or Texting 898211 (enter your zip)
• Emailing or Live chatting by visiting the website:


Click on a School District to Learn More:

Cortland County School Districts (all)

Dryden Central School District

Groton Central School District

Ithaca City School District

Lansing School District

Newfield School District

Trumansburg School District

Other Information and Resources

Click on a Topic to Learn More:


SNAP Updates

Filing for Unemployment

Stimulus Checks and Payment Cards

COVID 19 Paid Sick Leave

Employment Opportunities/Tompkins ReDirect

Financial Toolkit


Rental Assistance

Health Insurance Assistance

Mental Health Supports in Tompkins County

Transportation to the the COVID-19 Testing Center

TCAT Bus Services

Gadabout Transportation

Cortland Transit Service Updates

Other Transportation Updates

Business and Nonprofit Resources

Tax Relief

How to Obtain Masks

How to File a Complaint Related to Phased Re-opening Guidance

Senior Only Shopping Hours, Ithaca, NY


Resources for Caregivers

Donating or Volunteering

The United Way of Tompkins County is collecting donations. Donors can continue to contribute any of UWTC’s existing community initiatives or a nonprofit agency of their choice. In addition they can designate their gift to support UWTC’s COVID-19 relief efforts via the United Way’s website.

The Community Foundation of Tompkins County is supporting the many and varied ongoing local efforts to address challenges brought forth by COVID-19.
Donations are accepted via their website.

If you are seeking to volunteer your help, please sign up at the United Way of Tompkins County. You may also dial 2-1-1 (or 1.877.211.8667) and we can collect your information.

Other Ways to Donate

Sending Program and Organizational Updates to 2-1-1

2-1-1 Tompkins-Cortland wants to make sure that community members who contact us receive the most accurate and up-to-date information about programs and services. If your organization has made (or makes in the future) any changes to your programs, hours of operation and location, availability of services, or any other modifications because of the Coronavirus (COVID-19) situation, please let 2-1-1 know. We can make a temporary note in your program’s file to be sure that anyone who contacts us seeking assistance will have the latest details. Please dial 2-1-1 during business hours or email anytime with your updates. 

Human Services Coalition

At this time, the Human Services Coalition has moved to remote operations to better protect our staff, volunteers, clients, and nonprofit partners.  Staff are are currently working from home.

  • 2-1-1 staff are available to take your calls, texts, chats, and emails.  Visit to learn the various ways to contact us.
  • Health Navigators are assisting clients via phone, you can book a phone appoint online at or by calling 607.273.8686.
  • All other staff may be reached via email, by dialing their direct line, or by calling 607.273.8686

We will not be accepting walk-ins or visitors to our office until further notice.

Thank you for your patience as we work through this as a community.


Last Updated October 15, 2020