Health Insurance Assistance
Health Insurance Navigators
Our Health Insurance Navigators are here to help you find health insurance that meets the needs of you and your family.
Navigators will assist you with enrolling into quality health coverage through the NY State of Health.
You can book an appointment with a navigator to:
- Understand your insurance options
- Complete an application
- Renew health insurance
- Find out about eligibility for free or low-cost plans
- Make changes to your plan if your situation changes
To contact a navigator, call 2.1.1 (1.877.211.8667)
Our services are free, unbiased, and confidential.
Please note: The video mentions that the Essential Plan offered through the NYS of Health exchange is available for those with income up to 200% of the federal poverty level, but as of April 1, 2024, the Essential Plan is available for those with income up to 250% of the federal poverty level.
Community Health Advocates
The Community Health Advocates (CHA) Program helps consumers to understand how to fully use their health insurance or find affordable health services and prescription medicines. Our clients include consumers who have public or private insurance as well as people with limited or no insurance.
You can book an appointment with CHA staff for one-on-one assistance with:
- Medical billing problems
- Coverage denials and eligibility determinations
- Prior authorizations for specialists or out-of-network services
- Finding lower cost prescription medicines
- Appeals
To make an appointment call 2-1-1 (1-877-211-8667) or email Nicole Zulu at nzulu@hsctc.org and ask for a Community Health Advocate. Our services are free and confidential.
If you do have a CHA need, please download and fill out the referral form, Submit your completed form to our advocates through the document portal listed below.
Need an Interpreter?
If English is not your first language, our staff can quickly set up a 3-way call with a fluent interpreter for your language. We use Language Line Solutions, a professional interpreting service with almost 300 different language options. Your personal information will be kept private. The interpreters do not live in our local area and are required to keep complete confidentiality.
Si el inglés no es su primer idioma, nuestro personal puede organizar rápidamente una llamada a tres con un intérprete fluido en su idioma. Utilizamos Language Line Solutions, un servicio profesional de interpretación con casi 300 opciones de idiomas diferentes. Su información personal se mantendrá privada. Los intérpretes no residen en nuestra área local y están obligados a mantener total confidencialidad.
如果英语不是您的母语,工作人员可以快速安排一次三方通话,并配备一名精通您所用语言的口译员。
我们使用 Language Line Solutions,这是一家提供近 300 种不同语言的专业口译服务公司。您的个人信息
将得到保密。口译员并非当地人,对方必须对您的信息严格保密。