Please Note: This information is for those seeking 2-1-1 services in Tompkins or Cortland counties in New York State. If you are outside of this region you can find the toll free number to your local 2-1-1 by using the search tool on the 2-1-1 US website.
Calling From a Cell Phone?
2-1-1 is accessible through any cell phone carrier. If you cannot reach us by dialing 2-1-1 through your cell phone, call us by dialing 1.877.211.8667. Please also let your carrier know that you cannot dial 2-1-1. We would still like you to call us so that we can assist you directly.
Calling From Work?
Some business phone systems need to be programmed to dial 2-1-1 directly. If you cannot dial 2-1-1 from your work phone, request 2-1-1 dialing access from your technical/communications department. Until you are provided access, you can reach us by dialing 1.877.211.8667. If you or your technical/communications department would like more technical information, please see this document.
Calling From Home?
If you cannot dial 2-1-1 from home, it may be because you are using VOIP (Voice Over Internet Protocol) through a cable company or other provider. While some VOIP providers give their customers access to 2-1-1 service, others only provide access upon customer request. To solve this problem, call your service provider’s customer service line and tell them you cannot dial 2-1-1. We would still like you to call us so that we can assist you directly. You can reach us by dialing 1.877.211.8667.
If you are unsure of what to do, feel free to contact us at 1.877.211.8667 or through any of the channels listed to the right and we will help you resolve the issue.